Press Releases

LSI Rises into the Cloud-based Call Center Market

LSI’s Call Center solution gives unprecedented transparency and control to call centers from 10s to 1,000s of agents

WEST CHESTER, PA — June 19, 2012 — Line Systems today announced that it has launched a hosted call center solution that will offer businesses of all sizes enterprise-class call center technology at small business prices.

Available now, LSI’s hosted Call Center solution enables call center managers to run their operation for a fraction of the cost and time of an historical premise-based solution.

LSI customers can manage all aspects of their call center, including advanced call queuing, queue management, call recording, advanced Interactive Voice Response (IVR) and auto attendant, automatic dialer, and robust reporting capabilities.

“LSI’s Call Center solution gives us the tools necessary to run and manage multiple locations in a manner that allows us to offer seamless service regardless of the location our agents are working from on a given day. Our customers have busy schedules so conducting business with us needs to happen in an efficient and timely manner. LSI’s Call Center solution allows us to have full visibility of our agents, pull Call Detail Reports (CDR), see how long our agents are on a call, and see what agents and skills are available in the queue for incoming calls,” says John Noto, Owner of Noto Insurance Advisors, LLC. “Never before have we had so much control over our customer interactions.”

“Our Call Center offering is a natural complement to our Hosted PBX (HPBX) solution as well as a key product in our ever-expanding cloud services portfolio. This solution gives our customers the power to take control and manage their call center operation and acquire the data to better analyze seasonal trends, productivity, and resource management,” says Mike Miller, President and CEO for LSI.“Now, with the release of the Call Center solution, LSI customers have unprecedented access to the tools and information needed to maximize the utilization of their resources and deal with their customers in a timely manner. The level of self-sufficiency that our Call Center solution provides simply cannot be found elsewhere in the marketplace.”

ABOUT LINE SYSTEMS

Line Systems, Inc. (LSI) is a full-service, integrated communications provider. With a complete line of services that includes, Data and Internet, Voice, and Advanced/Emerging Technologies, as well as national and international networking capabilities, LSI helps companies in the Mid-Atlantic region expand their presence and leverage their communications technologies as a competitive advantage. For more information, visit http://www.linesystems.com.

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