Press Releases

Line Systems Engages ScienceLogic as its Platform for Multi-tenant Monitoring and Customer-facing Portal Visibility

With ScienceLogic’s next generation networking monitoring and ticket management system, Line Systems (LSI) is now fully equipped to offer customers secure, partitioned views of their network services and managed IT environments. The all-in-one solution serves as an IT monitoring cockpit—providing customers with live dashboards that provide a “quick view” of events and alerts pertaining to their managed service account to further compliment client self-monitoring and Carrier/Client interaction.

The ScienceLogic monitoring capability enables LSI to reduce downtime and improve overall service quality to customers. The platform operates on a single code base to perform multiple functions including asset management, dependency mapping, discovery, and reporting. The feature-rich Service Desk fully integrates with automated alerts, ticketing workflow, and runbook automation to document and accelerate the problem resolution process.

“ScienceLogic came out on top in our search for a management and monitoring system that would accommodate the needs of our growing network. We were looking for a platform that would seamlessly integrate with our other standalone systems and present a consolidated interface for our NOC, and ScienceLogic was able to deliver on that. The solution offers multi-tenancy, whereby a user can be given a login that only grants access to pre-defined network nodes,” explains Eveland Morris, Director of Engineering at Line Systems.

Morris further comments on the solution’s support value and ease of deployment. “Support was also an essential deciding factor for us. During our initial deployment we had a ScienceLogic engineer on site to support and guide us through the entire process. Unrivaled by competitors, ScienceLogic has a team of personnel ready to assist at bringing the system back to normalcy in the event of a service issue. Powered by a dashboard that reports in real-time on activities affecting major network nodes with built-in trouble ticketing, ScienceLogic was the clear choice,” Morris adds.

“We are very pleased to have been selected by Line Systems as their managed service monitoring platform for secure, customer-facing visibility into managed service performance and availability,” adds Dave Link, CEO of ScienceLogic.  “The ScienceLogic platform helps our MSP customers deliver high-quality services, by monitoring them cost-effectively internally, while providing value-added, live dashboard views for the customer. This differentiates the services substantially over vanilla MSP service offerings.”


About Line Systems

Founded in 1999, LSI is a full-service, integrated communications provider serving the national and international market space across its platform of Voice, Data and Cloud services. LSI helps commercial and wholesale entities expand their data network presence and leverage with an extensive family of voice services as a competitive advantage.  LSI offers Hosted PBX, SIP Trunking, and Cloud application solutions as well as more traditional voice services for a truly holistic, one-invoice service solution.  For more information, please visit www.linesystems.com, call 855-733-1000, or e-mail info@linesystems.com.

About ScienceLogic

ScienceLogic delivers the next generation IT monitoring platform for the internet of everything. Over 20,000 global Service Providers, enterprises, and government organizations rely on ScienceLogic to significantly enhance IT efficiency, optimize operations, and ensure business continuity. ScienceLogic is the first monitoring solution to provide a comprehensive view of all IT components through a single pane of glass, whether they reside in a public cloud environment or on premises. With over 1,500 dynamic management apps and automation needed to simplify the constantly evolving task of managing IT resources, services, and applications. For more information, please visit www.sciencelogic.com, call 800-724-5644 or email info@sciencelogic.com.

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