What is an ICM?

An Incoming Call Manager is a telephone number that directs calls based on a set of parameters. In other words, an ICM is like a traffic cop that directs traffic based on specific rules assigned to that time of day or date. The ICM may be set up to ring a group of extensions, transfer to an outside number, and more depending on the day of the week, time or day, or holiday. All of this may be managed in the system Administrator’s CommPortal.

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