What is an Auto Attendant?

Automated Attendants allow callers to be transferred to an extension or phone number without the intervention of a live receptionist. The caller simply listens for the desired option then presses the associated number key to be transferred. Auto attendants may be simple or complex, depending on the needs of the company. They can offer directory options, sub menus, extension dialing, transfers, and various options that are based on time of day or holidays.

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